Orders, Shipping and Returns
Orders & Shipping
How are your products made?
Queer Geekery is a print-on-demand company, which means each product you order is unique and printed when you complete your order. (We have no inventory.) We work with local Canadian printing and drop shipping companies.
What are your shipping costs?
Our standard apparel is shipped FREE to Canadian addresses using standard shipping. Shipping standard apparel to addresses in the USA costs $5 CAD. Shipping outside Canada and the USA costs $12 CAD for orders under $50 CAD, and $22 CAD for orders over $50 CAD. No expedited shipping is offered at this time.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged! To help us resolve this for you quickly, please email us at email@example.com within seven (7) days of receiving it with the following information:
- photos of the damaged product
- your order number
- any other details you may have about your order.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know as soon as possible by contacting us at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.